Testimonials from our clients

The Independent Mortgage Store has given advice to thousands of first time buyers and homeowners since 1998. We are proud of our personalised, impartial service and support. Read some of our client's views about their experience of using the Independent Mortgage Store.  

 

Steven, Glasgow 10th Jan 2012 ''Thank you to both Paul & Laura for getting me possibly the best mortgage ever!! Set up 3 years ago with Cheltenham & Gloucester and tracks for the life of the mortgage at 0.17% above bank base rate.  Because of you help we have now been able to massively overpay our mortgage every month and reduced the term significantly.''

Deborah, Glasgow 7th Sept. 2011 '' I have taken up the services of the Independent Mortgage Store now for several years since my first mortgage in around about 2000.  The service I have received since then has led me to return time and time again due to the unsurpassed help and support I have been given during this 11 year period.  During this time, I have experienced many issues which have been dealt with professionally and to a level which I have been extremely confident with.  Yet again this year I have received the help and support through mortgages, and various insurances which have been offered i.e. Accident/unemployment and sickness cover and health insurance and I now will be returning to the Independent Mortgage Store to find Home and Contents Insurance. It certainly has been a pleasure working with this company and have now given the details of this company to my friends and relatives who need an excellent service as I have done. Many thanks for all your help and I look forward to returning to yourselves''

Drummond and Lucy, London 31st Aug. 2011 ''Thank you to both Paul & Laura for getting us into our very first mortgaged flat together. You were both so  helpful and the fact that most of this was done by post and email made the whole process so painless. We will have no hesitation to refer our friends from London to you''

Oliver, Glasgow 30th June 2011  "I bought my flat in 1999 and arranged my mortgage with the Independent Mortgage Store. Paul gave me great advice and helped me remortgage onto the best rates twice over the following years. By keeping my interest rates low and recommending an offset mortgage which allowed me to make overpayments, I've been able to pay my mortgage off in 12 years instead of 25, which is amazing. Although Paul charges a small admin fee I was always happy to pay this, as in the end he has shown me how to pay my mortgage off 13 years early and litterally saved me tens of thousands of pounds. Subsequently I take every oppertunity to recommend Paul & his staff to friends and family''

Christina, Glasgow - 1st March 2011   ''I am so impressed and grateful with the outstanding service I have received from the staff at the Independent Mortgage Store. As a non-British, first time buyer who is not familiar with the UK system, I needed all the help I could get! During my first meeting, the staff expertly explained all the relevant points and the process of securing my first mortgage. At all times, the staff have been so helpful and I always have the utmost confidence that they will act in my best interests. The staff have been persistent and diligent in following up my application and helping navigate the more challenging points pertinent to my situation. As well as providing such an excellent service, the staff at The Independent Mortgage Store have been very helpful and delightful to deal with. They have been very empathic of the stresses experienced by first-time home buyers and providing a personalised service that is very rare these days. I cannot recommend The Independent Mortgage Store highly enough.''

Kirsteen & Gini, Lanark 13th December 2010  "Having been a client of the Independent Mortgage Store for over ten years (over two property moves), Paul & his team have been absolutely fantastic.  The professional and friendly advice has been so helpful each time and they always manage to come up with a deal that is tailored especially. The excellent service they have provided us with relating to the mortgage and more recently along with an invaluable e-mail on recommending unemployment cover, just shows how knowledgeable & on the ball they are in this field. I take every opportunity to recommend Paul & his team to friends and colleagues I work with,  because they are simply the best and wouldn't even think about going to any other mortgage advisor."

 Gaylie, Glasgow 29th September 2010   '' Within 5 minutes of talking to Paul he had found me a better home contents policy at a third of what I had been paying. I also had been on an interest only mortgage and did not think I would be able to afford a repayment mortgage within my budget.  Subsequently I was thrilled when Paul found one that suited my circumstances and budget. I cannot recommend Paul highly enough as he has taken the worry out of maintaining my home.

Morgan,  Glasgow  13th August 2010    ''After being told by most other mortgage brokers that there was practically no chance I was able to get a guarantor or student mortgage, Paul assured me it was actually possible.   I knew mortgages were hard to get, but being both a student, and needing a non parent as a guarantor, the task was long, and complicated.   Needless to say, The Independent Mortgage Store were up to the task  and I  would definitely recommend them for anyone looking for a mortgage. They are cheaper than the estate agents offering up their 'free services', offer a wider variety of the market than the banks, and they work hard for you.   Thank you very much for all the help, and I shall be in touch when I get my next house!''

Maire , Knightswood, Glasgow  6th April 2010    ''Like many people, I prefer to ignore my finances, but I was buying a new house and I needed a new mortgage so I made an appointment with Paul to discuss my financial situation.   During that first meeting with Paul several years ago, before I had even left the office, he had saved me thousands and thousands of pounds per annum on my outgoing expenses. It was life changing for me!!   I have made several visits to Paul since then to adapt my financial circumstances to my changing life.   I have recommended Paul to colleagues and to family who have all benefited greatly from his expertise.   He recently invited me for a financial review and he managed to save me even more money on a new mortgage.  I appreciate Paul's professional, non- judgmental, friendly manner.   However, I am most grateful for his personal integrity and honest advice.      Without hesitation, I would highly recommend the services provided by Paul McGowan at Independent Mortgage Store.''

Jane, Glasgow  30th March 2010    ''I know that I have a really difficult mortgage to place, however,  thanks to Paul & Laura's hard work  it went through without a hitch. You handled it brilliantly!  Many thanks for all the sterling work''

 Emma- Jane, Glasgow  22nd December 2009
''Thank you very much for all your help with my recent house purchase.  As a first time buyer I really needed all the advice you could give and you made the process far less painful than I imagined it would be!''
 
Caroline, Glasgow   14th September 2009
  "I am delighted with the excellent service I received from the Independent Mortgage Store. The advice given was thorough, expert and professional. The mortgage I opted for with the advice of Paul and his staff has proven to be even better than anticipated and I have paid no mortgage payments for the last few months due to the low interest rates. Now that my 2-year tie-in is over, I find myself paying under £300 per month with unlimited overpayment's on my capital allowed. I really could not have a better mortgage deal for my circumstances and the fact that I have it is down to the expert advice of the Independent Mortgage Store. I have been extremely impressed with the honesty and professional ethics demonstrated by Paul in my dealings with him and am extremely grateful for this. He has consistently given me the right advice even when this has meant no further business for him. Integrity like that is rare and I value it highly.''
 
Chris & Hester, Glasgow   11th August, 2009.
"We are delighted with the overall service provided by Paul and his staff at the Independent Mortgage Store, who went the extra mile for us and clearly helped in smoothing the whole stressful process of financing and managing our house move.   Specifically, when reviewing the mortgage arrangements on our old property, Paul spotted that we had been sold an inappropriate policy, leading us to pay more than we needed to have done over the first few years of the policy. He advised us to approach the company who had subsumed the original mortgage lender, suggesting the points to raise, which we did. The company then conducted an inquiry on our behalf, concluding that we indeed had a case. More importantly, they agreed to pay us over £3,500 in compensation, which was a huge uunexpected bonus, entirely thanks to Paul's intervention."
 
Fred and Sally, the Shakespear, Lancaster  August 2008
''Over many years the Independent Mortgage Store in Glasgow has consistently managed to find us suitable mortgages. Often these were at times when we believed it would be 'too difficult' given the state of the market or the complexity of our own property portfolio. We have always been thoroughly impressed that Paul McGowan and his team have given us a very personal and professional service. Paul, seemingly, can be quite relentless in getting the best deal  for his clients. He also keeps them informed at every step of the process.  We have complete confidence in the Independent Mortgage Store's dealings on our behalf for mortgages and insurance. Although we no longer live near Glasgow, we still find their service as efficient and personal as ever. We have no hesitation in recommending them to anyone in the country who wants to get the very best mortgage or insurance advice." 
 
Rikki and Ina, Glasgow   February 2009
''Ina and I would like to thank you for all the financial help and advice you have given us over many years. We are pleased to let you know that we are now the sole owners of our ouse and what a great feeling it is.  We however couldn't have done it without your excellent advice and assistance.  No more mortgage and no more working.... roll on the fishing season!
 
Alan and Niki, Bearsden, Glasgow   February 2009
''Yet again an excellent service which has saved us a considerable amount of money. I would not hesitate to recommend Paul and his colleagues to anyone looking for a new mortgage . It  makes a huge difference to speak with  someone who explains everything clearly and that we have full confidence has obtained us the best deal available every time.''
 
Ailsa and Nigel,  Glasgow   November 2008
''Wanted you all to know that we are in the house eventually and couldn't have done it without all your help. Many thanks again for sorting everything out and we will definetlybe referring all our friends and family to you.''